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P. O. Box 173 | Montgomery AL | 36101-0173
Phone: (334) 262-8371
Fax: (334) 262-8599
Frequently Asked Questions
Can I use a mobile phone to make my E-pay payment?
No, E-pay payments can only be made using a computer.
How do I find my Online Payment I.D.?
Your Online Payment ID is an 11 digit number consisting of your case number and the last 4 digits of your social security number. Do not use any dashes. Example: Case # 11-77777 and Social Security No. 123-45-6789, The Online Payment ID is: 11777776789.
I have forgotten my password. How do I get a new one?
On the login page of the Online Payment Center, there is a link called Forgotten your Password? The new page will ask you to input your User name and the system will send you a new password. Once you get that new password and enter the site, you can go to settings and change your password to one of your choice.
Do I need to input my checking/saving account information each time I make a payment?
No. The Online Payment Center will store the five most recent accounts used and you will be able to choose one from the Previously Used dropdown menu.
Will I receive a receipt upon making a payment?
Yes. You will receive an automated e-mail with your payment information listed in the body of the e-mail.
Can I make partial payments?
Yes. If you can't afford to make the full monthly payment owed at one time, you may make several smaller payments throughout the month. However, please keep in mind that this does not affect the due date for your payments. Even though you have the ability to make smaller payments throughout the month, the full amount of your payment is still due on your payment due date.
What is the $2.00 processing fee?
The $2.00 Processing Fee covers the cost to our bank for providing this service to debtors. The Trustee does not receive this money.
Why is my online payment account locked?
There are several reasons why your online payment account may become locked. The Trustee reserves the right to lock your account and prevent a debtor from making payments online. The main reasons why the Trustee would lock an account include: a Non-sufficient Funds payment (NSF), an online payment returned for any other reason, or your case has been Converted or Dismissed. If your account has been locked and you are still required to make payments, please send Cashier's Checks or Money Orders to the lockbox.
If my case has been dismissed or converted can I use the Online Payment System to start making payments again if instructed by my attorney?
No. Until your case has been reopened, please send Cashier's Checks or Money Orders to the lockbox. If your case is reopened, your Online Payment account will be unlocked. If the account remains locked even after your case has been reopened, please contact us so we can unlock the account.
Sabrina L. McKinney
Chapter 13 Trustee, Middle District of Alabama